Refund policy

We stand behind the quality of every item we send and want you to shop with confidence.

Damaged or Incorrect Items

If your order arrives with a manufacturing defect or significant damage affecting the product itself, please contact us within 7 days of delivery. Include your order number and clear photos of the item so our team can review and resolve the issue promptly.

If the issue is confirmed, we will provide a replacement or appropriate solution to ensure you receive the quality you expect.

Please Note

Our bookmarks are carefully inspected and packaged before shipping. Minor cosmetic wear to packaging, normal signs of use, or issues caused after delivery are not eligible for replacement. We encourage customers to review product details carefully before purchasing.

Order Changes & Cancellations

Orders are processed quickly to ensure fast delivery. Once an order has been processed or shipped, changes or cancellations may not be possible.

Contact Us

For any order concerns or questions, please reach out to our support team:
Email: lumewarm1@gmail.com

We’re always here to help and will do our best to ensure a smooth and positive experience.